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REPORTING AN AUTO CLAIM
If an accident occurs:
- Be sure to write down names,
addresses, and license numbers of persons
and witnesses involved.
- Notify the police immediately.
- Report the accident to us as
soon as possible by calling TOLL FREE 1-800-333-2860.
- Do not admit liability, authorize
repairs or discuss your accident with anyone
except our representative or police.
- Call your agent for advice or
instructions if needed.
Loss Reporting
| A. |
All claims are reported to
1-800-333-2860. The Claims Support Operators
will take the information from the insured
and input the information into the computer.
We have Claims Support Operators
on duty from 7:00 a.m. to 10:00 p.m. CST/CDT
Monday through Friday. We have Claims
Support Operators on duty Saturday and
Sunday from 8:00 a.m. to 5:00 p.m.
Due to the volume of calls,
there may be times when a caller will
be connected to our voice messaging system.
They will be asked to leave their name,
a phone number where they can be reached
(must include area code), and their policy
number. The Claims Support Operators will
return their call as soon as possible.
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Questions we ask both the first-Party
(insured) and the third-party (claimant):
- Calling party's
name and phone number?
- Date and approximate
time of the loss?
- Location of the
loss?
- How did the loss/accident
occur?
- Was a police/fire
department notified?
- Case or report
number?
- Injuries at the
scene?
Further questions for the insured:
- Vehicle and driver
involved?
- Correct address
and phone numbers, specifically numbers where
they can be reached during the work day?
- Is their vehicle
driveable? If not, where is the vehicle?
- Area of Damage
- Color of vehicle
or license number?
- Owner of vehicle,
if not the insured?
- Were seat belts
worn?
- Injuries and
where treated?
- Passengers' name,
address, phone number, Age? Seat belts worn?
Injuries and treatment facility?
- Make and model
of other vehicles involved?
- Area of damage
to other vehicles?
- Color and license
number?
- Name, address,
phone number and insurance information of
owner of other vehicles.
- If owner of vehicle
was not the driver, what is the driver's name,
address, phone number?
- Names, addresses,
phone numbers, injury information on any passengers?
Further questions for the the
claimant:
- Our insured driver
and vehicle?
- Is our insured
vehicle drivable?
- Area of damage
on insured vehicle?
- Any injury or
treatment facility for our insured?
- Names, addresses,
phone numbers, injury information on any passengers
in our insured vehicle?
- Make and model
of the claimant vehicle?
- Is their vehicle
drivable?
- Area of damage?
- Name, address,
phone number, and insurance company information
of owner of vehicle, if not the driver?
- Passengers' names,
addresses, phone numbers, injury information?
| B. |
After reporting
the loss information, the insured will be
given a claim number. He/she should keep
this available for future reference. The
caller is also given the name of the claims
representative who will be handling their
claim, as well as their 4-digit extension
number.We have a separate 800 number for
calling to check on existing claims. This
number is 1-800-333-2861. You will hear
an automated attendant advising you to press,
1, 3 and enter the 4-digit extension number
of their claims representative. |
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Representing
American
National Insurance Company, Galveston, TX
American National Property and Casualty Company, Springfield,
MO
These brief descriptions
of coverages available are for illustrative purposes
only, and are not intended as a statement of contract.
For actual terms and conditions of coverage provided,
refer to your insurance policy, or, for more information
about coverage options and availability, talk to your
American National agent. All products, coverages, and
options are not available in all states, and eligibility
guidelines apply. American National Family of Companies
reserves the right to discontinue programs at any time.
This site may have links
to other sites, which are not maintained by American
National Insurance Company, it's subsidiaries or affiliates.
Such links do not imply endorsement or approval of these
sites or the content therein by American National, its
subsidiaries or affiliates.
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